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Vietnam-based consulting company, Base Business Solutions (BaseBS) has recently announced that it has collaborated with Uniphore, a leading automation company. With this collaboration, BaseBs will be able to strengthen its position to bolster customer experiences, enhance employee performance and better understand customer insights to achieve the best business results.
Under this agreement, BaseBS will be offering customers Conversational AI as well as Automation capabilities beyond their initiatives and focused service channels.
Apparently, this collaboration will offer long-term benefits to customers, organizations as well as employees, while posing a long-term impact on businesses as both firms contentiously look forward to adjusting to the current global situation and delivering long-term solutions. Businesses can now make data-driven decisions with smarter conversational analytics.
Furthermore, through Uniphore’s U Analyze solution, organizations can revolutionize CX by examining conversations from across platforms, including email, voice, and text, to propel efficiency with an omnichannel and a deployed view of conversations to discover customers’ sentiments and intent.
Speaking on this development, Base Business Solutions Vice President, Mr Pham Xuan Phuc, expressed delight to collaborate with Uniphore on this journey as it will help bring emerging technologies like Artificial Intelligence (AI), machine learning and automation to the CX industry in Vietnam.
Mr Pham further stated that Uniphore’s conversational AI and automation platform would put BaseBS in a strong position to allow customers to personalize conversations, amplify contact center employee productivity and leverage conversation insights to make better decisions.
Uniphore’s X platform is an integrated conversational automation and AI platform that combines ASR (automatic speech recognition) including the Vietnamese language, emotion AI and knowledge AI, RPA (robotic process automation), and NLP (natural language processing). Enterprises need these technologies the most due to the tech-savvy customer era.
Additionally, these cutting-edge tech components translate into specialized offerings for customers in the form of chatbots, conversational analytics for quality automation, voice bots, and agent guidance and customer analysis in real time.
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