CCMG teams up with COPC to improve South Africa’s contact centre industry
Innovative global leader, COPC Inc. has reportedly announced a new partnership with the CCMG (Contact Centre Management Group) in South Africa.
According to credible sources, this partnership will provide research insights into the contact centre industries of South Africa. This, in turn, will improve the professional competency and performance of the industry.
Sharon Haigh, CEO, CCMG revealed that CCMG is extremely proud to enter this partnership as it aims to deliver the best practices across the globe to make this stakeholder relationship crucial while promoting the brand on international platforms.
Appointed by the SAQA (South African Qualification Authority), CCMG is the professional body, responsible for contact centres. It allocates CPD (Continuing Professional Development) points to recognise training, regulates industry professionals, and rewards individuals with professional designations.
For the unversed, the well-acclaimed COPC Inc., in collaboration with the CCMG Professional Body has garnered the COPC Customer Experience (CX) Standard of excellence for its professional management for bringing more business opportunities and improved employability.
Meanwhile, Kevin Campbell of COPC Inc., who also serves as the CEO for the EMEA region stated that the team was thrilled to partner with a respected organization as CCMG for providing the group and its members with its internationally renowned research.
Kevin added that this fantastic opportunity will enhance the support to the South African contact centre industry and enable it to deliver world-class services to its customers and clients.
Some of the key benefits of this new partnership include:
- More opportunities to secure business in South Africa and across the globe.
- Support for development of the market along with international research.
- Ensuring the best practices for operational delivery.
- Standardising the competencies of the core industry.
- Ensuring ethical behavior in the market and improved employability.
- Delivering quality services consistently.
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